Ticket Refund Details Unveiled
/Since the announcement last week to cancel the in-person event this year, we have received an outpouring of messages and responses with an incredible show of support and solidarity for the most difficult decision we have had to make all year.
Thank you. All of you. You have our sincerest gratitude for the love and care each of you have shown us. This has most certainly been a humbling experience and we seriously cherish each and every one of you.
We know you have a lot of questions regarding ticket refunds and we have been working diligently to compile a FAQ to cover everything you might want to know; we truly appreciate your patience during this process.
๐๐จ๐ฌ๐๐ข๐ ๐๐ฑ๐ฉ๐๐ซ๐ข๐ฆ๐๐ง๐ญ ๐๐๐๐: ๐ฬถ๐ฬถ๐ฬถ ฬถ+ฬถ ฬถ๐ฬถ๐งฬถ ฬถ๐ฬถ๐ ฬถ๐ฬถ๐ขฬถ๐งฬถ ๐๐ง + ๐๐๐ ๐๐ ๐๐ข๐ง ๐๐ข๐๐ค๐๐ญ ๐๐๐๐ฎ๐ง๐ ๐
๐๐
๐: ๐๐ฉ๐ฆ ๐ช๐ฏ๐ง๐ฐ๐ณ๐ฎ๐ข๐ต๐ช๐ฐ๐ฏ ๐ฐ๐ฏ ๐ฎ๐บ ๐๐ณ๐ฐ๐ธ๐ฏ ๐๐ข๐ฑ๐ฆ๐ณ ๐๐ช๐ค๐ฌ๐ฆ๐ต๐ด ๐ฑ๐ข๐จ๐ฆ ๐ด๐ข๐ช๐ฅ ๐ต๐ช๐ค๐ฌ๐ฆ๐ต๐ด ๐ธ๐ฆ๐ณ๐ฆ ๐ฏ๐ฐ๐ฏ-๐ณ๐ฆ๐ง๐ถ๐ฏ๐ฅ๐ข๐ฃ๐ญ๐ฆ, ๐ช๐ด ๐ต๐ฉ๐ข๐ต ๐ณ๐ฆ๐ข๐ญ๐ญ๐บ ๐ต๐ณ๐ถ๐ฆ?
๐: Under normal operating years, yes. However, we feel itโs best to refund as much of the ticket money as we are able to. We will be refunding all tickets sold, as close to the original ticket price as we can while still enabling us to continue in the future as an organization and an event. Due to operational expenses and non-recoverable processing fees, ticket refunds will be $82.00 for all tickets purchased in 2021. If you have a rollover ticket from 2020, your refund amount may not be the same due to different ticket pricing for that year.
๐: ๐๐ฉ๐ข๐ต ๐ช๐ง ๐ ๐ฑ๐ข๐ณ๐ต๐ช๐ค๐ช๐ฑ๐ข๐ต๐ฆ๐ฅ ๐ช๐ฏ ๐ต๐ฉ๐ฆ ๐จ๐ช๐ง๐ต ๐ต๐ช๐ค๐ฌ๐ฆ๐ต ๐ฎ๐ข๐ต๐ค๐ฉ-๐ถ๐ฑ?
๐: We will be reaching out to those of you that purchased and contributed toward gift tickets via the email address you used during purchase.
๐: ๐๐ฉ๐ฆ๐ฏ ๐ค๐ข๐ฏ ๐ ๐ฆ๐น๐ฑ๐ฆ๐ค๐ต ๐ฎ๐บ ๐ณ๐ฆ๐ง๐ถ๐ฏ๐ฅ?
๐: Ticket refunds will be issued between September 3rd and September 5th, 2021.
๐: ๐๐ข๐ฏ ๐ ๐ณ๐ฐ๐ญ๐ญ ๐ฐ๐ท๐ฆ๐ณ ๐ฎ๐บ ๐ต๐ช๐ค๐ฌ๐ฆ๐ต ๐ต๐ฐ 2022?
๐: Unfortunately, we will not be offering that as an option this year. We donโt yet know what 2022 may hold in terms of insurance costs, rental fees, what our event capacity may be, or even continuing public health concerns surrounding COVID-19 and want to make sure that access next year is open and equitable to everyone.
๐: ๐ ๐ฐ๐ถ ๐ฎ๐ฆ๐ฏ๐ต๐ช๐ฐ๐ฏ๐ฆ๐ฅ ๐ฐ๐ฑ๐ฆ๐ณ๐ข๐ต๐ช๐ฐ๐ฏ๐ข๐ญ ๐ค๐ฐ๐ด๐ต๐ด ๐ง๐ฐ๐ณ ๐ต๐ฉ๐ฆ ๐ฐ๐ณ๐จ๐ข๐ฏ๐ช๐ป๐ข๐ต๐ช๐ฐ๐ฏ ๐ข๐ฏ๐ฅ ๐ฑ๐ณ๐ฐ๐ค๐ฆ๐ด๐ด๐ช๐ฏ๐จ ๐ง๐ฆ๐ฆ๐ด ๐ฃ๐ฆ๐ช๐ฏ๐จ ๐ข ๐ง๐ข๐ค๐ต๐ฐ๐ณ ๐ช๐ฏ ๐ข๐ญ๐ญ ๐ฐ๐ง ๐ต๐ฉ๐ช๐ด. ๐๐ข๐ฏ ๐ ๐ฅ๐ฐ๐ฏ๐ข๐ต๐ฆ ๐ต๐ฉ๐ฆ ๐ฎ๐ฐ๐ฏ๐ฆ๐บ ๐ ๐ฑ๐ข๐ช๐ฅ ๐ง๐ฐ๐ณ ๐ฎ๐บ ๐ต๐ช๐ค๐ฌ๐ฆ๐ต ๐ต๐ฐ ๐ฉ๐ฆ๐ญ๐ฑ ๐ฆ๐ฏ๐ด๐ถ๐ณ๐ฆ ๐ต๐ฉ๐ฆ ๐๐ฐ๐ด๐ข๐ช๐ค ๐๐น๐ฑ๐ฆ๐ณ๐ช๐ฎ๐ฆ๐ฏ๐ต ๐ค๐ข๐ฏ ๐ค๐ฐ๐ฏ๐ต๐ช๐ฏ๐ถ๐ฆ ๐ช๐ฏ 2022 ๐ข๐ฏ๐ฅ ๐ฃ๐ฆ๐บ๐ฐ๐ฏ๐ฅ?
๐: Yes. While we are not rolling over tickets this year, we would be extremely grateful and fully welcome if you wish to donate all or even a portion of your ticket refund to help us keep the experiment going. This money will greatly help everything from operational costs to art grants. If you would like to contribute by donating your ticket refund, please let us know by contacting us before September 3rd, 2021 at: tickets@mosaicexperiment.com